Frequently Asked Questions
Find quick answers to the most common questions about your stay at YourHotel Ella. From check-in times and amenities to booking details and local attractions, we’ve gathered everything you need to plan the perfect getaway in the heart of Ella’s natural beauty.
Where is YourHotel Ella located?
YourHotel Ella is nestled in the heart of Ella, Sri Lanka surrounded by lush greenery and scenic mountain views, just a few minutes from Ella town and popular attractions like Nine Arches Bridge, Ella rock and Little Adam’s Peak.
What are your check-in and check-out times?
Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in or late check-out can be arranged upon request and availability.
Do you allow pets?
Unfortunately, we are not a pet-friendly resort to ensure the comfort of all our guests.
What room types do you offer?
We offer a range of cozy and modern rooms with private balconies, including Deluxe Rooms, Family Suites, and Mountain-View Villas all designed for comfort and relaxation.
Do the rooms have Wi-Fi?
Yes, free high-speed Wi-Fi is available in all rooms and public areas.
Do you have a swimming pool?
Yes, we have a beautiful outdoor swimming pool overlooking the Ella mountains perfect for a refreshing dip or a relaxing afternoon.
Are there spa or wellness services available?
We offer yoga classes, a jacuzzi, and relaxing experiences to help you unwind and rejuvenate during your stay.
Do you have a restaurant on-site?
Yes, our restaurant serves a variety of local and international dishes prepared with fresh ingredients. Vegetarian and vegan options are available.
Is room service available?
Yes, room service is available during restaurant hours.
Do you provide laundry services?
Absolutely! We offer laundry and dry-cleaning services for your convenience.
Do you offer parking?
Yes, free private car parking is available for all guests.
Can I rent a bicycle or scooter at the resort?
Yes, we offer bicycle rental services a great way to explore Ella’s scenic surroundings.
Do you arrange tours or airport transfers?
Yes, we can help arrange guided tours, hiking trips, and airport transfers upon request.
How can I make a reservation?
You can book directly through our website or contact us via phone, WhatsApp, or email for personalized assistance.
What payment methods do you accept?
We accept cash, major credit cards, and online payments for your convenience.
What is your cancellation policy?
Our cancellation policy varies depending on the booking type. Please check your confirmation email or contact our team for details.
How can I contact YourHotel Ella?
You can reach us via:
Email : info@yourhotel.com
Phone : WhatsApp: +94 XX XXX XXXX
Address : YourHotel, Ella, Sri Lanka