Privacy Policy

Last Updated: October 11, 2025

Welcome to YourHotel Ella.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.yourhotel.com, make a booking, or otherwise interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

Who We Are

YourHotel Ella
Address: YourHotel XXXXX, XXXX Road, Ella, Sri Lanka
Phone: +94 XX XXX XXXX
Email: info@yourhotel.com

Information We Collect

We collect personal information in the following ways:

a. Information You Provide to Us

When you:

  • Make a booking or reservation (online or by phone)
  • Subscribe to our newsletter
  • Complete an inquiry form
  • Communicate with us directly

We may collect:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment details (processed securely via our payment partner)
  • Booking preferences or special requests

b. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, duration, and navigation paths
  • Referring website

This data helps us improve website functionality and user experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality (e.g., booking sessions)
  • Analyze traffic via Google Analytics
  • Track advertising performance via Facebook Pixel

You can manage or delete cookies in your browser settings.

How We Use Your Information

We use your information to:

  • Process and confirm bookings or payments
  • Respond to your inquiries or requests
  • Send booking confirmations and updates
  • Improve our website, products, and services
  • Communicate offers, news, or promotions (only with your consent)
  • Comply with legal obligations

Payment Processing

All online payments are handled securely through our third-party payment provider, PayHere Payment Gateway.
We do not store your full payment card details on our servers.
PayHere processes your payment information in accordance with their own Privacy Policy and data protection standards.

Sharing of Information

We do not sell or rent your personal information.
We may share information only with:

  • Service providers (e.g., website hosting, email delivery, booking systems)
  • Payment gateways (PayHere) for transaction processing
  • Analytics and advertising partners (e.g., Google, Meta)
  • Legal authorities if required by law or to protect our rights

All third-party partners are required to handle your data securely and in compliance with applicable laws.

International Data Transfers

Since we serve guests globally, your data may be transferred to and processed in countries outside your residence.
We ensure that appropriate safeguards (such as GDPR-approved clauses) are in place to protect your data.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your booking or service,
  • Comply with legal, tax, and accounting obligations,
  • Or resolve any disputes.

After this period, data is securely deleted or anonymized.

Your Rights (For EU/UK Visitors)

If you are located in the EU or UK, you have the right to:

  • Access your personal data
  • Request correction of inaccuracies
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Object to data processing
  • Request a copy of your data (data portability)

To exercise these rights, contact us at info@yourhotel.com.

Data Security

We use industry-standard measures to protect your data, including:

  • SSL encryption on our website
  • Secure hosting servers
  • Restricted access to personal data
  • Regular system updates and monitoring

However, no online platform is completely secure. you use our services at your own risk.

Links to Other Websites

Our website may contain links to third-party sites (e.g., tripadvisor.com, social media).
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their Privacy Policies.

Children's Privacy

Our website and services are not directed to individuals under 18.
We do not knowingly collect personal data from children.
If you believe a child has provided us data, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Please review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

YourHotel Ella
XXX XXXXXX XXXXXX, Ella, Sri Lanka
Phone: +94 XX XXX XXXX
Email: info@yourhotel.com